Privacy Policy

This Privacy Policy describes how www.toysavers.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@toysavers.co.uk or by mail using the details provided below:

Toysavers.co.uk, Floor 3, New Devonshire House, Keighley BD21 2AU, United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device Information

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

Purpose of collection: to provide products or services to you, to process your payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide advertising relating to our products or services in line with your preferences.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: [include any vendors used to provide customer support].

Minors

The Site is not intended for individuals under the age of [insert age]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws, respond to lawful requests for information, or protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide targeted advertisements or marketing communications. You can opt-out of targeted advertising through the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment, and keeping you updated on new products, services, and offers.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the EEA, we process your Personal Information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with legal obligations
- Legitimate interests, which do not override your fundamental rights and freedoms

Retention

We retain your Personal Information for our records unless and until you ask us to erase it.

Your Rights

If you are a resident of the EEA, you have the right to access, port, correct, update, or erase the Personal Information we hold about you.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences, which means you don’t have to re-enter information each time you return. They also provide insights into how users interact with the site.
We use the following cookies to optimise your experience on our Site and to provide our services:

Cookies Necessary for the Functioning of the Store

Name | Function | Duration
_ab | Used in connection with access to admin. | 2 years
_secure_session_id | Used in connection with navigation. | 24 hours
_shopify_country | Used in connection with checkout. | session
_storefront_u | Used to facilitate updating account info. | 1 minute
_tracking_consent | Manages tracking preferences. | 1 year
cart | Used in connection with shopping cart. | 2 weeks
checkout | Used in connection with checkout. | 4 weeks
secure_customer_sig | Used in connection with customer login. | 20 years

Reporting and Analytics

Name | Function | Duration
_landing_page | Tracks landing pages. | 2 weeks
_orig_referrer | Tracks landing pages. | 2 weeks
_s | Shopify analytics. | 30 minutes
_shopify_d | Shopify analytics. | session
_shopify_s | Shopify analytics. | 30 minutes
_shopify_y | Shopify analytics. | 1 year
_y | Shopify analytics. | 1 year

Do Not Track

We do not alter data collection practices in response to “Do Not Track” signals.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Complaints

If you are not satisfied with our response to a complaint, you can lodge a complaint with your local data protection authority, such as the ICO in the UK.