Express Delivery:
You will receive an email upon dispatch with a link to track your order. Please note that there may be a short delay between receiving this email and your order being available for tracking.

Standard Delivery:
Upon dispatch, you will receive an email with a link to track your order. Similar to express delivery, there may be a short delay before your order becomes trackable.

I am missing items from my order. What can I do?

Please check the contents of all parcels received, as smaller items may occasionally be packed inside larger cartons.

Occasionally, orders may be delivered in multiple consignments and may arrive on different days. Your dispatch email will specify if any items are arriving separately. There are no additional postage costs for split deliveries.

If an item is listed on your dispatch note but missing from your parcel, please contact us, and we’ll investigate the issue.

My parcel is shown as delivered, but I have not received it.

If our courier was unable to deliver directly to you, they may have left your order with a neighbour or in a safe place. A calling card should be left at your property, and your tracking information will be updated to reflect the delivery location.

Stock Availability

To save time and avoid disappointment, check stock availability on our website. The most up-to-date and accurate stock levels can be viewed by checking the relevant product page online. Our website offers a tool to check stock status before you place an order.

Do Toysavers offer Gift Cards?

Our eGift Card is sent via email and is ready to use immediately upon receipt—no waiting, no delivery charges. eGift Cards can be used both online and in-store.

For orders placed during normal business hours, you’ll receive your eGift Card instantly. For orders placed outside business hours, the eGift Card will arrive on the following day.

What payment methods do you accept?

We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer international shipping?

Currently, we ship exclusively within the United Kingdom.

How can I cancel or modify my order?

To cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been processed or dispatched, we may be unable to make changes.

Do you offer gift wrapping services?

Yes, we provide gift wrapping for an additional fee. You can select this option during the checkout process.

How can I redeem a discount code or voucher?

Enter your discount code or voucher during the checkout process in the designated field. The discount will be applied to your order total.

What should I do if I receive a faulty or damaged item?

If you receive a faulty or damaged item, please contact our customer service team immediately with your order details and a description of the issue. We will arrange a replacement or refund as per our returns policy.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Warranty details are provided on the product page or can be obtained by contacting our customer service team.

Do you have a loyalty or rewards program?

Yes, we offer a loyalty program where you can earn points on purchases and redeem them for discounts on future orders. Sign up on our website to start earning points.

Can I reserve an item online and pick it up in-store?

Yes, we offer a Click & Collect service. You can reserve items online and pick them up at your chosen store. You'll receive a notification when your order is ready for collection.

How do I know if an item is suitable for my child’s age?

Each product page includes age recommendations based on safety guidelines and manufacturer instructions. Please refer to these recommendations to ensure suitability.

Do you offer price matching?

We strive to offer competitive prices. If you find an identical item at a lower price from a UK-based retailer, please contact us, and we’ll review our pricing accordingly.

How can I contact customer service?

You can reach our customer service team via email at hello@toysavers.co.uk or by phone.